Customer Service Commitment Pledge

At TIB, we advocates four main principles, they are caring, responsive, responsible and respectful.


Quotes regarding Customer Service

At TIB, we advocates four main principles, they are caring, responsive, responsible and respectful.

  • Customer satisfaction is worthless. Customer loyalty is priceless.

    ~ Jeffrey Gitomer
  • Ask your customers to be part of the solution, and don’t view them as part of the problem.

    ~ Alan Weiss
  • Being on par in terms of price and quality only gets you into the game.  Service wins the game.

    ~ Tony Alessandra
  • You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.

    ~ Jerry Fritz
  • Your customer doesn’t care how much you know until they know how much you care.

    ~ Damon Richards
  • A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.

    ~ Mahatma Gandhi



  • Tan Insurance Brokers Pte Ltd has provided me with competitive quotes. This has allowed me more time to focus on other aspects of my business. They are mindful and responsive to the issues that we face. They have not disappointed me and this is why I value the relationship that we enjoy.

    ~ Melissa Tan, Wah & Hua Pte Ltd
  • TIB has offered me a one stop insurance solution; I am now able to save time and cost ensuring more time is dedicated to growing my business. They take responsibility for ensuring that my business has sufficient coverage.

    ~ Gary, Purpleclick Media
  • As a Director for an interior design firm, I am constantly swamped with last minute changes to plans and additional requests from clients.

    For each project, we have to ensure all relevant insurance policies are purchase according to the project requirements so that the interest of all parties are covered appropriately.

    I am glad that I can always depend on TIB to give me professional advice and timely support with reference to Contractor All Risk, Work Injury Compensation Insurance etc.

    They have been guiding me and walking me thru the insurance requirements so that I can focus on my key responsibilities knowing that we are in good hands and our operations are well protected by the relevant insurance policies.

    ~ Celine Chia, Director, id 212 Pte Ltd
  • QXY Resources has been working with TIB for over 10 years. Whenever we have any insurance issues, TIB has always been able to support us and to explain to us thru the various options available. Many of their staff have been in the business for over 10 years and it’s comforting to speak with a familiar voice that understand our operations.

    We are happy to recommend TIB services to anyone who is keen to work with a long term business partner that keeps us informed of the market changes and one who values relationship above all.

    ~ Elyn Tan, Director, QXY Resources Pte Ltd